1. Acceptance of Terms

By accessing, browsing, or purchasing from fastown.co.ke (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use this Website.

Fastown East Africa Ltd (“we,” “our,” or “us”) reserves the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the Website constitutes acceptance of the updated terms.

2. Eligibility

To use this Website or purchase products, you must:

• Be at least 18 years old, or have parental/guardian consent.
• Have the legal capacity to enter into a binding contract under Kenyan law.
• Provide accurate, current, and complete information during checkout.

3. Products & Specifications

Fastown East Africa Ltd sells ICT products including desktops, laptops, printers, toners, speakers, accessories, and electronics.

• Accuracy of Information: We strive to provide accurate product descriptions, images, and specifications (e.g., RAM, storage, processor speed). However, manufacturers may update product specs without notice. We do not warrant that descriptions are completely error-free.
• Availability: Products are subject to availability. We reserve the right to limit quantities and discontinue items without prior notice.
• Pricing: All prices are in Kenya Shillings (KES) and include VAT where applicable. We reserve the right to correct pricing errors, typographical mistakes, or outdated information. If a product is listed at an incorrect price due to an error, we may cancel your order and notify you before processing.

4. Orders & Payment

• Order Acceptance: Receipt of your order does not constitute acceptance. We reserve the right to accept or decline any order for any reason (e.g., stock unavailability, suspected fraud).
• Payment Methods: We accept M-Pesa, credit/debit cards, bank transfers, and other payment methods displayed at checkout. All payments are processed via secure, PCI-DSS compliant gateways 
• Order
  Confirmation: Upon successful payment, you will receive an order
  confirmation email. This confirms receipt of your order, not shipment.
•  

• 5. Software & Licensing

  • Pre-installed Software: Products may come with pre-installed software (e.g.,
    Windows, Microsoft Office, antivirus). Such software is subject to the respective manufacturer’s End User License Agreement (EULA). Fastown East Africa Ltd is not a party to these agreements and assumes no liability for software performance, updates, or compatibility.
  • Digital Products: Software licenses, download codes, or subscription keys are non-refundable once revealed or activated.
  • Your Responsibility: You are responsible for complying with all software license terms and for maintaining legal copies of any software you use.
   

  6. Intellectual Property

  All content on this Website—including text, graphics, logos, icons, images, product photos, and software—is the property of Fastown East Africa Ltd or its suppliers and is protected by Kenyan and international copyright, trademark, and intellectual property laws.

  You may not:

  • Reproduce,
    distribute, modify, or create derivative works from our content without
    written permission.
  • Use
    our trademarks or logos without prior written consent.
  • Scrape,
    mine, or use automated systems to extract data from our Website.
   

  7. User Conduct

  You agree not to use this Website to:

  • Violate any Kenyan or international law.
  • Attempt to gain unauthorized access to our systems, networks, or user accounts.
  • Interfere with the security, performance, or functionality of the Website.
  • Upload viruses, malware, or malicious code.
  • Impersonate any person or entity or misrepresent your affiliation.
   

  8. Limitation of Liability

  To the fullest extent permitted by Kenyan law:

  • Data Loss: Fastown East Africa Ltd shall not be liable for any loss of data, files, or information resulting from hardware failure, software issues, or user error. We strongly recommend you back up your data regularly.
  • Power& Environmental Damage: We are not liable for damage caused by power surges, unstable electricity, liquid spills, or improper handling. Use appropriate surge protectors and follow manufacturer guidelines.
  • Indirect Damages: We shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profits, business interruption, or data corruption) arising from your use of our products or Website.
  • Maximum Liability: Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.
• 
  
  

  • 9. Warranty Information

    • Manufacturer Warranty: Most hardware products (laptops, desktops, printers) come with a manufacturer’s warranty. The duration and coverage vary by brand and product. Specific warranty details are provided with the product packaging or can be confirmed by contacting our support team.
    • Exclusions: Warranties do not cover damage caused by misuse, accidents, power surges, liquid damage, unauthorized repairs, or normal wear and tear (e.g., battery degradation).
    • Consumables: Items such as toner cartridges, cables, and accessories are generally not covered by warranty unless defective upon arrival (DOA).
    • Claims: To make a warranty claim, contact us at info@fastown.co.ke or 0741407238 within the warranty period. We will facilitate the process with the manufacturer where applicable.
     

    10. Indemnification

    You agree to indemnify, defend, and hold harmless Fastown East Africa Ltd, its directors, employees, and agents from any claims,
    liabilities, damages, losses, or expenses (including legal fees) arising from:

    • Your use of the Website or products.
    • Your violation of these Terms of Use.
    • Your infringement of any third-party rights.
     

    11. Governing Law & Dispute Resolution

    These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya.

    • Amicable Resolution: We encourage you to contact us first at info@fastown.co.ke or 0741407238 to resolve any dispute informally.
    • Legal Action: If informal resolution fails, any dispute shall be subject to the exclusive jurisdiction of the courts of Kenya.
     

    12. Severability

    If any provision of these Terms is found to be invalid or unenforceable under Kenyan law, that provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.

    13. Entire Agreement

    These Terms of Use, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and Fastown East Africa Ltd regarding your use of the Website and purchase of products.

    14. Contact Us

    For questions about these Terms of Use, please contact:

    • Company: Fastown East Africa Ltd
    • Email: info@fastown.co.ke
    • Phone/ WhatsApp: 0741407238
    • Physical Addresses:
      
      • Mombasa:
        Rahemtulla Trust Mansion, Moi Avenue, Mombasa
      • Nairobi:
        Nairobi Store