Last Updated: 23/3/2026

1. Introduction

Fastown East Africa Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fastown.co.ke or purchase our ICT products (desktops, laptops, printers, toners, accessories, and electronics).

This policy is prepared in accordance with the Data Protection Act, 2019 of Kenya. By using our website or services, you consent to the data practices described herein.

2. Information We Collect

To process orders, provide warranty support, and improve our services, we may collect the following types of information:

A. Personal Information You Provide

• Identity Data: Full name, National ID or Passport number (required for warranty registration with manufacturers).
• Contact Data: Email address, phone number, billing address, and shipping address.
• Payment Data: M-Pesa transaction codes, credit/debit card details, or bank information. Note: We do not store full card details on our servers. Payments are processed via secure, PCI-DSS compliant third-party gateways.
• Order Details: Products purchased, serial numbers, warranty information, and purchase history.

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website (collected via cookies and analytics tools).
• Location Data: General location derived from your IP address to estimate shipping costs and taxes.

C. Information from Third Parties

• Delivery Partners: Confirmation of delivery status and recipient signature.
• Payment Processors: Confirmation of successful payment.

3. How We Use Your Information

We use your personal data for the following purposes:

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, processing payments, or delivering orders (e.g., M-Pesa, card processors, courier companies).
• Manufacturers & Warranty Partners: To register your product serial number and facilitate warranty claims (e.g., HP, Dell, Canon, Epson).
• Legal Authorities: If required by Kenyan law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer data may be transferred as a business asset (you will be notified of any such change).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
• Secure Servers: Personal data is stored on password-protected servers with restricted access.
• Staff Training: Our team is trained on data protection best practices and confidentiality.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

• Order & Warranty Data: Retained for the duration of the product warranty period plus [Insert Number] years for record-keeping.
• Account Data: Retained while your account is active, plus [Insert Number] years after closure.
• Marketing Data: Retained until you withdraw consent or unsubscribe.

7. Your Rights Under the Data Protection Act, 2019

As a data subject in Kenya, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your data where no longer necessary (subject to legal obligations).
• Right to Object: Object to processing of your data for direct marketing or legitimate interests.
• Right to Data Portability: Request transfer of your data to another service provider in a structured format.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@fastown.co.ke or call 0741407238. We will respond within 21 days as required by law.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality (e.g., shopping cart, secure login).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads (if applicable).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., manufacturer warranty portals, payment gateways). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately so we can delete it.

11. International Data Transfers

If we transfer your personal data outside Kenya (e.g., to a cloud service provider), we will ensure appropriate safeguards are in place as required by the Data Protection Act, 2019, such as standard contractual clauses or adequacy decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.

13. Contact Us / Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

• Data Protection Officer: Fastown East Africa Ltd
• Email: info@fastown.co.ke
• Phone / WhatsApp: 0741407238